Contact Us - How to get in touch with us, be it compliment or complaint.
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How to get in touch with us, be it compliment or complaint. For information on Nurseries and Childcare Settings run by Thanet Early Years Project, please contact them directly: Hand in Hand Nursery 03000 420994 Growing Together Nursery 01843 581844 Explorers Nursery 03000 422900 Adventurers Nursery 01843 581844 For other enquiries, including creches, please contact our Head Office on Telephone: 01843 609630 or email admin@thanetearlyyears.org |
Thanet Early Years Project
Thanet Early Years Project aims to be open and transparent in its approach to providing good quality affordable childcare, working in partnership with parents and collaboratively with outside agencies.
In order for us to continue to monitor, review and evaluate our services in order to promote positive outcomes for children, we welcome your comments.
Please feel free to contact us at any time, through email, telephone or written correspondence and tell us about the setting you use and what it is like for you and your family, this can include any positive feedback you would like to share, suggestions for improvement etc.
Alternatively, if you are unhappy with any aspects of the services we provide here at TEYP, please refer to the our complaints procedure below.
In order for us to continue to monitor, review and evaluate our services in order to promote positive outcomes for children, we welcome your comments.
Please feel free to contact us at any time, through email, telephone or written correspondence and tell us about the setting you use and what it is like for you and your family, this can include any positive feedback you would like to share, suggestions for improvement etc.
Alternatively, if you are unhappy with any aspects of the services we provide here at TEYP, please refer to the our complaints procedure below.
Complaints Procedure
Thanet Early Years Project (TEYP) aims to provide the highest standards of care and education in all of our settings. Any complaints received from parents/carers are dealt with as a serious and urgent matter.
If you have a complaint or concern about any aspect of the services provided, it is imperative that you bring this to our attention in order for us to resolve any issues promptly.
It is a requirement of our regulator Ofsted that all complaints received in writing or by electronic mail that relate to one or more of the requirements or conditions of registration are investigated fully and the complainant must receive a written account of the findings within 28 days.
Our procedures for dealing with complaints are as follows:
Alternatively, you may wish to complain directly to our regulator, Ofsted. The address, together with that of the TEYP can be found below.
Applications, Regulartory and Contact (ARC) Team Thanet Early Years Project
OFSTED Kent Innovation Centre
Piccadilly Gate Thanet Reach Business Park
Store Street Broadstairs Kent
Manchester CT11 8QX
M1 2WD
Tel: 0300 123 1231 01843 609630
Thanet Early Years Project will keep a written record of all complaints received (Data Protection Act 2018) details of any action taken and an outcome of the investigation will be provided on request to parents in a summary form.
All records will be retained for a period of 3 years.
Thanet Early Years Project (TEYP) aims to provide the highest standards of care and education in all of our settings. Any complaints received from parents/carers are dealt with as a serious and urgent matter.
If you have a complaint or concern about any aspect of the services provided, it is imperative that you bring this to our attention in order for us to resolve any issues promptly.
It is a requirement of our regulator Ofsted that all complaints received in writing or by electronic mail that relate to one or more of the requirements or conditions of registration are investigated fully and the complainant must receive a written account of the findings within 28 days.
Our procedures for dealing with complaints are as follows:
- If you feel able to, talk to the manager/supervisor of the setting in the first instance.
- If the matter is not resolved to your satisfaction or if you do not feel able to talk to the manager/supervisor of the setting, please contact the Project Manager on 01843 609634.
- If you do not feel able to talk directly to staff working within TEYP, in order for us to proceed with a full investigation, please put your concerns in writing or send an email to head office, c/o admin@thanetearlyyears.org whereby it will be forwarded to the chair of the Trustees.
Alternatively, you may wish to complain directly to our regulator, Ofsted. The address, together with that of the TEYP can be found below.
Applications, Regulartory and Contact (ARC) Team Thanet Early Years Project
OFSTED Kent Innovation Centre
Piccadilly Gate Thanet Reach Business Park
Store Street Broadstairs Kent
Manchester CT11 8QX
M1 2WD
Tel: 0300 123 1231 01843 609630
Thanet Early Years Project will keep a written record of all complaints received (Data Protection Act 2018) details of any action taken and an outcome of the investigation will be provided on request to parents in a summary form.
All records will be retained for a period of 3 years.
Thanet Early Years Project - Every Child Matters