Settings Policies and Procedures
Thanet Early Years Project aims to provide equality of opportunity and value the diversity of the staff, volunteers and children and families using our services, irrespective of their age, disability, gender, race, religion or belief, sexual orientation, social class or marital status. Copies of our policies are held at our Nursery Settings.
Privacy Policy
Privacy Notice for Thanet Early Years Project
This notice explains what personal data (information) we hold about you, how we collect, how we use and may share information about you. We are required to give you this information under data protection law.
Who are we?
Thanet Early Years Project collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us
In the course of providing education and care we collect the following personal information when you provide it to us:
How we use your personal information
We use your personal information to:
How long your personal data will be kept
We will hold financial information securely and retain it for 7 years, after which the information is archived or securely destroyed.
We will hold your personal information securely and retain it from the child /young person’s date of birth until they reach the age of 25, after which the information is archived or securely destroyed.
Reasons we can collect and use your personal information
We collect and use personal information to comply with our legal obligations under section 537A of the Education Act 1996, section 83 of the Children Act 1989, and to carry out tasks in the public interest. If we need to collect special category (sensitive) personal information, we rely upon reasons of substantial public interest (equality of opportunity or treatment).
Who we share your personal information with
We will share personal information with law enforcement or other authorities if required by applicable law.
The National Pupil Database (NPD)
We are required by law, to provide information about our pupils to the DfE as part of statutory data collections such as the school census and early years’ census. Some of this information is then stored in the NPD. The law that allows this is the Education (Information About Individual Pupils) (England) Regulations 2013.
The NPD is owned and managed by the DfE and contains information about pupils in schools in England. It provides invaluable evidence on educational performance to inform independent research, as well as studies commissioned by the DfE. It is held in electronic format for statistical purposes. This information is securely collected from a range of sources including schools, local authorities and awarding bodies.
The DfE may share information about our pupils from the NPD with third parties who promote the education or well-being of children in England by:
The DfE has robust processes in place to ensure the confidentiality of our data is maintained and there are stringent controls in place regarding access and use of the data. Decisions on whether DfE releases data to third parties are subject to a strict approval process and based on a detailed assessment of:
To be granted access to pupil information, organisations must comply with strict terms and conditions covering the confidentiality and handling of the data, security arrangements and retention and use of the data.
Your Rights
Under the GDPR you have rights which you can exercise free of charge which allow you to:
Depending on our reason for using your information you may also be entitled to:
We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Please note: your request may delay or prevent us delivering a service to you.
For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise a right, please contact the Project Manager of Thanet Early Years Project on 01743 609634.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Who to Contact and Where to go for Further Information
Please contact the Project Manager of Thanet Early Years Project to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.
If you would like to get a copy of the information about you that KCC shares with the DfE or how they use your information, please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk.
For more information about services for young children, please go to: http://www.kent.gov.uk/education-and-children/childcare-and-pre-school or the KCC website at www.kent.gov.uk
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 03031 231113.
For further information visit https://www.kent.gov.uk/about-the-council/about-the-website/privacy-statement
For further information about how the Department for Education uses your information:
To find out more about the pupil information we share with the DfE, for the purpose of data collections, go to https://www.gov.uk/guidance/early-years-census
To find out more about the NPD, go to https://www.gov.uk/government/publications/national-pupil-database-user-guide-and-supporting-information.
For more information about the DfE’s data sharing process, please visit:
https://www.gov.uk/data-protection-how-we-collect-and-share-research-data
For information about which organisations the department has provided pupil information, (and for which project), please visit the following website: https://www.gov.uk/government/publications/national-pupil-database-requests-received
To contact DfE: https://www.gov.uk/contact-dfe
This notice explains what personal data (information) we hold about you, how we collect, how we use and may share information about you. We are required to give you this information under data protection law.
Who are we?
Thanet Early Years Project collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us
In the course of providing education and care we collect the following personal information when you provide it to us:
- Personal information (such as name, date of birth, gender, home address and postcode)
- Special category characteristics (such as special educational needs (SEN) information, ethnicity, relevant medical information)
- Parents/Carers Information (such as name, date of birth, National Insurance or National Asylum Support Service Number)
- Financial eligibility information (such as 30 hours codes)
- Attendance information (such as sessions attended, number of absences and absence reasons)
How we use your personal information
We use your personal information to:
- Check and calculate free entitlement
- Provide appropriate pastoral care and support services to children
- Provide funding
- Provide advice, support and guidance to the setting
- Enable financial and policy compliance checks of the setting
- Assess and improve the quality of our services
- Comply with the law regarding data sharing
- Safeguard children
How long your personal data will be kept
We will hold financial information securely and retain it for 7 years, after which the information is archived or securely destroyed.
We will hold your personal information securely and retain it from the child /young person’s date of birth until they reach the age of 25, after which the information is archived or securely destroyed.
Reasons we can collect and use your personal information
We collect and use personal information to comply with our legal obligations under section 537A of the Education Act 1996, section 83 of the Children Act 1989, and to carry out tasks in the public interest. If we need to collect special category (sensitive) personal information, we rely upon reasons of substantial public interest (equality of opportunity or treatment).
Who we share your personal information with
- Department for Education (DfE) (statutory for early years funding and policy monitoring)
- Kent County Council Management Information & Finance (to provide funding)
- Other local authorities, or other early years settings, to resolve duplicate claims and funding queries
- Kent County Council teams working to improve outcomes for children and young people
- Commissioned providers of local authority services (such as education services)
- Local multi-agency forums which provide SEND advice, support and guidance (such as EY Local Inclusion Forum Team (EY LIFT))
- Schools that you attend after leaving us
- Partner organisations signed up to the Kent & Medway Information Sharing Agreement, where necessary, which may include Police, school nurses, doctors and mental health workers and Kent Community Health NHS Foundation Trust
- Contracted providers of services (such as external photographers and catering providers) where consent has been given
We will share personal information with law enforcement or other authorities if required by applicable law.
The National Pupil Database (NPD)
We are required by law, to provide information about our pupils to the DfE as part of statutory data collections such as the school census and early years’ census. Some of this information is then stored in the NPD. The law that allows this is the Education (Information About Individual Pupils) (England) Regulations 2013.
The NPD is owned and managed by the DfE and contains information about pupils in schools in England. It provides invaluable evidence on educational performance to inform independent research, as well as studies commissioned by the DfE. It is held in electronic format for statistical purposes. This information is securely collected from a range of sources including schools, local authorities and awarding bodies.
The DfE may share information about our pupils from the NPD with third parties who promote the education or well-being of children in England by:
- conducting research or analysis
- producing statistics
- providing information, advice or guidance
The DfE has robust processes in place to ensure the confidentiality of our data is maintained and there are stringent controls in place regarding access and use of the data. Decisions on whether DfE releases data to third parties are subject to a strict approval process and based on a detailed assessment of:
- who is requesting the data
- the purpose for which it is required
- the level and sensitivity of data requested: and
- the arrangements in place to store and handle the data
To be granted access to pupil information, organisations must comply with strict terms and conditions covering the confidentiality and handling of the data, security arrangements and retention and use of the data.
Your Rights
Under the GDPR you have rights which you can exercise free of charge which allow you to:
- Know what we are doing with your information and why we are doing it
- Ask to see what information we hold about you (Subject Access Request)
- Ask us to correct any mistakes in the information we hold about you
- Object to direct marketing
- Make a complaint to the Information Commissioners Office
- Withdraw consent (if applicable)
Depending on our reason for using your information you may also be entitled to:
- Ask us to delete information we hold about you
- Have your information transferred electronically to yourself or to another organisation
- Object to decisions being made that significantly affect you
- Object to how we are using your information
- Stop us using your information in certain ways
We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Please note: your request may delay or prevent us delivering a service to you.
For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise a right, please contact the Project Manager of Thanet Early Years Project on 01743 609634.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Who to Contact and Where to go for Further Information
Please contact the Project Manager of Thanet Early Years Project to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.
If you would like to get a copy of the information about you that KCC shares with the DfE or how they use your information, please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk.
For more information about services for young children, please go to: http://www.kent.gov.uk/education-and-children/childcare-and-pre-school or the KCC website at www.kent.gov.uk
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 03031 231113.
For further information visit https://www.kent.gov.uk/about-the-council/about-the-website/privacy-statement
For further information about how the Department for Education uses your information:
To find out more about the pupil information we share with the DfE, for the purpose of data collections, go to https://www.gov.uk/guidance/early-years-census
To find out more about the NPD, go to https://www.gov.uk/government/publications/national-pupil-database-user-guide-and-supporting-information.
For more information about the DfE’s data sharing process, please visit:
https://www.gov.uk/data-protection-how-we-collect-and-share-research-data
For information about which organisations the department has provided pupil information, (and for which project), please visit the following website: https://www.gov.uk/government/publications/national-pupil-database-requests-received
To contact DfE: https://www.gov.uk/contact-dfe
Data Protection Policy
Data protection principals
Thanet Early Years Project (TEYP) is committed to processing data in accordance with its responsibilities under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018.
Article 5 of the GDPR requires that personal data shall be:
1.Processed lawfully, fairly and in a transparent manner in relation to individuals;
2.Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes:
3.Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
4.Accurate, and where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
5.Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
6.Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
The Eight Data Protection Principles (Data Protection Act 2018)
1.Fairly and lawfully processed.
2.Processed for limited purposes.
3.Adequate, relevant and not excessive.
4.Accurate.
5.Not kept for longer than is necessary.
6.Processed in line with your rights.
7.Secure.
8. Not transferred to other countries without adequate protection.
General Provisions
Lawful, fair and transparent processing
Lawful purposes
Data Minimisation
Thanet Early Years Project shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Accuracy.
Archiving/Removal
Security
Breach
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alternation, unauthorised disclosure of, or access to, personal data, Thanet Early Years Project shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO.
Data protection principals
Thanet Early Years Project (TEYP) is committed to processing data in accordance with its responsibilities under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018.
Article 5 of the GDPR requires that personal data shall be:
1.Processed lawfully, fairly and in a transparent manner in relation to individuals;
2.Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes:
3.Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
4.Accurate, and where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
5.Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
6.Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
The Eight Data Protection Principles (Data Protection Act 2018)
1.Fairly and lawfully processed.
2.Processed for limited purposes.
3.Adequate, relevant and not excessive.
4.Accurate.
5.Not kept for longer than is necessary.
6.Processed in line with your rights.
7.Secure.
8. Not transferred to other countries without adequate protection.
General Provisions
- This policy applies to all personal data processed by Thanet Early Years Project.
- The Responsible Person (Kim Hammond) shall take responsibility for the Charity’s ongoing compliance with this policy.
- This policy shall be reviewed at least annually.
- Thanet Early Years Project shall register with the Information Commissioner’s Office (ICO) as an organisation that processes personal data.
Lawful, fair and transparent processing
- To ensure its processing of data is lawful, fair and transparent, Thanet Early Years Project shall maintain a Register of Systems.
- The Register of Systems shall be reviewed at least annually.
- Individuals have the right of access their personal data and any such requests made to Thanet Early Years Project shall be dealt with in a timely manner.
Lawful purposes
- All data processed by Thanet Early Years Project must be done on one of the following lawful bases; consent, contract, legal obligation, vital interests, public task or legitimate interest.
- Thanet Early Years Project shall note the lawful basis in the Register of Systems.
- Where consent is relied upon as a lawful basis for processing data, evidence of opting in consent shall be kept with the personal data.
- Where communications are sent to individuals based on their consent, the option for the individuals to revoke their consent should be clearly available, and systems should be in place to ensure such revocation is reflected accurately in Thanet Early Years Project’s systems.
Data Minimisation
Thanet Early Years Project shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Accuracy.
- Thanet Early Years Project shall take reasonable steps to ensure personal data is accurate.
- Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.
Archiving/Removal
- To ensure that personal data is kept for no longer than necessary, Thanet Early Years Project shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
- The archiving policy shall consider what data should/must be retained, for how long, and why.
Security
- Thanet Early Years Project shall ensure that personal data is stored security using modern software that is kept up to date.
- Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
- Where personal data is deleted, this should be done safely such that the data is irrecoverable.
- Appropriate back up and disaster recovery solutions shall be in place.
Breach
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alternation, unauthorised disclosure of, or access to, personal data, Thanet Early Years Project shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO.
Thanet Early Years Project
IT Policy and Procedure
Data security
Data security
All employees share TEYP’s responsibility under data protection legislation (Data Protection Act 2018) and must therefore keep up to date and comply with any changes to IT policies. Failure to comply with these policies may pose a serious risk to business protection and may result in disciplinary action.
Proper care should be taken to ensure that information held on TEYP’s IT systems or personally owned devices is not lost, disclosed, modified without authorisation or accessed by third parties. Sensitive data must be retained in accordance with data retention. Any personal data breach must be reported immediately to the Project Manager (or the Deputy Project manager in the Project Manager’s Absence) Thanet Early Years Project shall promptly assess the risk to people’s rights and freedoms and if appropriate, report this breach to the Information Commissioners Office (ICO) https://ico.org.uk/for-organisations/report-a-breach/
If you inadvertently access information (this includes emails, diary entries, letters, voicemail) of a private nature relating to another individual, you should respect that person’s privacy and not read/listen further once it has become apparent that the information is personal, unless expressly authorised to do so.
Asset protection
It is important that you exercise due care to ensure that TEYP’s IT equipment is protected from damage and theft.
Laptops must be secured when they are in use and must be kept in a lockable cupboard overnight or when they are left for long periods of time. Laptops should never be left in an unattended vehicle and should be kept out of the reach of children. Care should be taken when moving equipment and a suitable carrying case should be used at all times.
Under no circumstances should you lend a laptop or mobile phone to someone else unless this has been authorised by the Project Manager.
Theft or loss of hardware and software must be reported immediately. In the event of theft or loss of a PC/mobile phone/laptop, notify the Project Manager and Office Manager. As soon as it reasonably practicable, notify your line manager, ensuring that the details of all data that has been lost are provided. You are also required to contact the police and obtain a Crime Book Number and submit this together with an incident report to the Project manager.
When leaving TEYP, all equipment, including data storage devices, must be returned to your line manager prior to your departure together with all cases, cables and other peripherals issued to you during your employment with TEYP. It is an offence under the Data Protection Act to take client records containing personal information to a new job without permission.
Password protection
If you have been provided with a password to access any system or data held on behalf of Thanet Early Years Project, you must not share your user IDs or passwords with anyone, and if you do, you will be held responsible for any misuse. Details of any passwords you use must be given by the employee to the Project Manager at the time of issue. Passwords are not to be changed without the explicit consent of the Project Manager.
Unattended PCs and laptops must be locked using the key command control/alt/delete. Computers left unlocked and unattended may result in disciplinary action being taken by the user.
If you leave Thanet Early Years Project, you must provide details of passwords for accessing encrypted data and other relevant information to your line manager prior to departure.
Viruses
You should be aware of the damage that computer viruses can do to an organisation if not managed properly. Do not disable the anti-virus software and ensure you receive regular updates. Before using any removable media or email attachments from outside Thanet Early Years and files downloaded via a modem, you should ensure that they have been virus checked using approved versions of anti-virus software. If you are unable to do this, you should not open the file.
Computer misuse
Employees who are discovered unreasonably using the TEYP’s computers for personal and private purposes will be dealt with under the TEYP’s disciplinary procedure.
Vandalism of, or otherwise intentionally interfering with, the TEYP’s computers/network constitutes a gross misconduct offence and could render the employee liable to summary dismissal under the TEYP’s disciplinary procedure.
Employees are not permitted to log on to Ebay, social networking and video sharing websites such as Facebook, MySpace, Bebo and YouTube unless this is for a business and marketing use or use the Company’s IT systems to keep a personal weblog (“blog”) at any time. The use of MSN or other chat forums are also prohibited.
Use of the internet, email, telephone, text messaging, PDA’s and voicemail.
All communications made on Thanet Early Years’ systems remain the sole property of Thanet Early Years Project and should be used primarily for business-related purposes.
Inappropriate use of Thanet Early Years Project’s IT equipment and systems may lead to disciplinary action.
Internet
Access to the internet is provided primarily for business use. You must exercise caution in the type of material you view and download, in particular you must not:
- Access, download, store or forward offensive materials from any sites on the internet
- Use the internet for the advocacy of any religious or political cause
- Use the internet to carry out any private paid or unpaid work
- Unlawfully duplicate copyrighted or licensed software
- Use the internet in any other way which would reflect badly on Thanet Early Years Project’s reputation.
The use of email should meet the same standards as other published documents. Any email sent from Thanet Early Years Project’s system is effectively the same as a letter written on TEYP’s headed stationery and has the same legal status as paper communication.
You must ensure that emails which you are sending internally or externally comply with TEYP’s policies, in particular you must not:
- Send any material which would reflect poorly on TEYP’s reputation.
- Solicit money for personal gain or in the operation of personal business
- Originate or distribute chain letters, junk emails or similar correspondence, or misrepresent or impersonate the senders’ identity.
- Send threatening or harassing messages
- Distribute any form of indecent or offensive material’ this includes but is not limited to, pornography, racist, terrorist or sexual material.
- Send material that contains unsuitable language or images that may upset others. If in any doubt about the appropriateness of the material you are thinking of sending, do not send it.
- Send any material which may be considered detrimental or offensive about any other employee in the organisation or partners with whom we work.
When sending emails, you should include your name, position, your setting name, phone number, and the following information:
Thanet Early Years Project
(a Charitable company limited by guarantee)
Company Number 4690236
Charity Registration 1100011
Registered in England and Wales
Registered Address:
Kent Innovation Centre, Thanet Reach Business Park, Millennium Way, Broadstairs, Kent CT10 2QQ
This email and any documents sent with it are intended solely for the named recipient and may be legally privileged and/or confidential. If you have received this email in error please destroy it and contact the sender or via return email. You should not copy, or use the contents, attachments or information in any way or pass them to a third party without prior permission from the author. Any unauthorized use or disclosure may be unlawful. The TEYP cannot guarantee the accuracy or completeness of this email after it is sent from the originator over the internet and accepts no responsibility for changes made after it was sent. Any opinion expressed in this email is personal to the author and may not necessarily reflect the opinions of the TEYP.
Personal digital assistants (PDAs)
If you use a PDA, you must ensure you do not store any classified information, confidential emails, messages or passwords and alarm codes on it. You must ensure your PDA is suitably protected.
Monitoring
TEYP reserves the right to monitor its information systems at any time.
Use of portable storage devices
Some employees may be provided with portable storage devices, such as memory sticks, that can be plugged into the USB port of a computer. Whilst they are provided so as to allow for the backup, copying and transferring of files and images between an employee’s desktop or laptop computer, their small size and storage capacity makes them vulnerable to misuse. For this reason, any employee issued with these devices must not transfer any data to a third party computer (including one at home) without first having obtained approval from the Project Manager.
Any employee who transfers files to a third party without permission is likely to be subject to disciplinary action. In the event that this involves the deliberate transfer of sensitive commercial information to a competitor, it is likely to be treated as gross misconduct.
Backing Up Data
It is the responsibility of the employee to regularly and accurately back up data held on their computer. Back up should be carried out on a memory stick and/external hard drive. All back up data must be held securely in the setting safe unless otherwise approved by the Project Manager.
Reporting Faults:
KCC systems
Faults or problems when using KCC systems should be reported to the Service Desk 03000 415555.
TEYP systems
Faults or problems when using TEYP systems should be immediately reported to the Project Manager on 01843 609634 or by email kim@thanetearlyyears.org
Ordering replacement ink cartridges for desktop printers
Original cartridges should be used for all printers under warranty. Quality compatible cartridges will be purchased for out of warranty printers wherever possible. These can only be purchased online by the TEYP Office Manager for settings through Amazon or other online sites as they are normally better value than purchasing locally. It is recommended that you always have one spare set of ink cartridges on hand and it is the responsibility of managers to ensure they request replacement cartridges be ordered when stock is low – allowing sufficient time for the item to be purchased and delivered. Please recycle old ink cartridges where possible.
Purchasing of new equipment
Permission must be obtained from the Project Manager before any new equipment is purchased.
Disposal of equipment
TEYP has legal obligations to ensure that all computers, IT equipment, and data storage media (e.g. USB drives, DVDs, CDs, etc.) including the data and software held upon such equipment, are disposed of appropriately and legally. Equipment must be disposed of in line with the EU Waste Electrical and Electronic Equipment (WEEE) Directive; data in line with the Data Protection Act 2018. The Project Manager is responsible for the disposal of all TEYP equipment, data and software and will follow current legal obligations in place at that time. No disposal may be made without the Project Manager’s authorisation.
Thanet Early Years Project aim to foster a safe working culture and anyone who has concerns about any areas of practice or non compliance of policies and procedures should speak immediately to their line manager or the Project Manager on 01843 609634.
Complaints Procedure
Thanet Early Years Project (TEYP) aims to provide the highest standards of care and education in all of our settings. Any complaints received from parents/carers are dealt with as a serious and urgent matter.
If you have a complaint or concern about any aspect of the services provided, it is imperative that you bring this to our attention in order for us to resolve any issues promptly.
It is a requirement of our regulator Ofsted that all complaints received in writing or by electronic mail that relate to one or more of the requirements or conditions of registration are investigated fully and the complainant must receive a written account of the findings within 28 days.
Our procedures for dealing with complaints are as follows:
Applications, Regulatory and Contact (ARC) Team Thanet Early Years Project
OFSTED Kent Innovation Centre
Piccadilly Gate Thanet Reach Business Park
Store Street Millennium Way, Broadstairs
Manchester Kent
M1 2WD CT10 2QQ
Tel: 0300 123 1231 01843 609630
Thanet Early Years Project will keep a written record of all complaints received (Data Protection Act 2018); details of any action taken and an outcome of the investigation will be provided on request to parents in a summary form.
All records will be retained for a period of 3 years.
If you have a complaint or concern about any aspect of the services provided, it is imperative that you bring this to our attention in order for us to resolve any issues promptly.
It is a requirement of our regulator Ofsted that all complaints received in writing or by electronic mail that relate to one or more of the requirements or conditions of registration are investigated fully and the complainant must receive a written account of the findings within 28 days.
Our procedures for dealing with complaints are as follows:
- If you feel able to, talk to the manager/supervisor of the setting in the first instance.
- If the matter is not resolved to your satisfaction or if you do not feel able to talk to the manager/supervisor of the setting, please contact the Project Manager on 01843 609630
- If you do not feel able to talk directly to staff working within TEYP, in order for us to proceed with a full investigation, please put your concerns in writing or send an email to head office, c/o maria@thanetearlyyears.org whereby it will be forwarded to the chair of the Trustees.
- Alternatively, you may wish to complain directly to our regulator, Ofsted. The address, together with that of the TEYP can be found below.
Applications, Regulatory and Contact (ARC) Team Thanet Early Years Project
OFSTED Kent Innovation Centre
Piccadilly Gate Thanet Reach Business Park
Store Street Millennium Way, Broadstairs
Manchester Kent
M1 2WD CT10 2QQ
Tel: 0300 123 1231 01843 609630
Thanet Early Years Project will keep a written record of all complaints received (Data Protection Act 2018); details of any action taken and an outcome of the investigation will be provided on request to parents in a summary form.
All records will be retained for a period of 3 years.
Thanet Early Years Project Safeguarding Policy
Each nursery setting has its own version of this policy which parents/carers may view in their settings' Safeguarding and Welfare Requirements (SAWR) folder.
cp_policy_gt_oct_2022.pdf Growing Together Nursery
cp_policy_cre_oct_2022.pdf Creche
cp_policy_ho_oct_2022.pdf Head Office
cp_policy_hh__oct_2022.pdf Hand in Hand Nursery
cp_policy_exp_oct_2022.pdf Explorers Nursery
Each nursery setting has its own version of this policy which parents/carers may view in their settings' Safeguarding and Welfare Requirements (SAWR) folder.
cp_policy_gt_oct_2022.pdf Growing Together Nursery
cp_policy_cre_oct_2022.pdf Creche
cp_policy_ho_oct_2022.pdf Head Office
cp_policy_hh__oct_2022.pdf Hand in Hand Nursery
cp_policy_exp_oct_2022.pdf Explorers Nursery